HomeComplaints and NotificationsRole of HCCC Role of the Health Care Complaints Commission The Health Care Complaints Commission is a statutory authority established under the Health Care Complaints Act 1993.  The HCCC receives and deals with complaints concerning the care and treatment provided by health practitioners and health services. In NSW, the Health Care Complaints Commission will continue to have an integral role in complaints management as the independent investigator and prosecutor of complaints.  The Councils and HCCC will continue to be required to consult on the management of complaints. links to: Health Care Complaints Commission Health Care Complaints Act 1993